Privacy Policy

1. Introduction

This Privacy Policy ("Policy") applies to KStar99 ("KStar99", "we", "our", "us") and governs the collection, use, storage, and disclosure of personal data in connection with the online gaming platform operated at kstar99.cam ("Platform"). This Policy is applicable to all registered users ("Player", "User", "you") who access the Platform from Malaysia and any other jurisdiction where use of the Platform is not prohibited.

KStar99 recognises that the privacy of your personal information is important. This Policy describes how we handle the personal data you provide when registering, depositing funds, playing games, contacting support, or otherwise using our services. We process personal data in a manner consistent with applicable data protection laws and our licensing obligations.

2. Definitions

The following terms, when used in this Policy, shall carry the meanings set out below:

• "Personal Data" means any information that identifies or can reasonably be used to identify a living individual, directly or indirectly, including but not limited to a name, identification number, location data, email address, or one or more factors specific to the individual's identity.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data — in this case, KStar99.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller under a written agreement.
• "KYC Data" means identity verification documents and related information collected as part of the Know Your Customer process, including copies of national identity cards (MyKad), passports, and proof of address documents.
• "Cookie" means a small data file placed on your device by the Platform to recognise your browser or device across sessions and to support certain platform functionality.
• "Third-Party Services" means external providers of payment processing, game content, fraud detection, and analytics services that interact with the Platform.

3. Data Controller

KStar99 is the Data Controller responsible for Personal Data collected through the Platform. KStar99 determines the purposes for which your data is collected and the manner in which it is processed. All queries, requests, or concerns relating to data processing under this Policy should be directed to KStar99 through the contact channels set out in Section 15 of this Policy.

4. Data We Collect

KStar99 collects Personal Data through several channels, including account registration, KYC verification, payment transactions, gameplay, customer support interactions, and technical data generated by your device when you access the Platform. The categories of data we collect are described below.

4.1 Registration Data

When you create an Account on KStar99, we collect:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify that you meet the minimum age requirement of 21 years)
• Email address
• Malaysian mobile phone number
• Chosen username
• Country and city of residence (e.g., Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam)
• Preferred currency (MYR / RM)

4.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and our licensing requirements, we collect:

• Copies of your Malaysian IC (MyKad) — front and back — or valid international passport
• Proof of address documents (utility bills, bank statements, or equivalent dated within 3 months)
• Payment method verification documentation (e.g., screenshot of Touch 'n Go eWallet, Boost, GrabPay, or bank account showing your name)

4.3 Financial Transaction Data

When you make deposits or request withdrawals, we collect records of:

• Transaction amounts and timestamps
• Payment method type (DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay, or cryptocurrency)
• Partial account or reference numbers associated with payment instruments
• Transaction status and processing outcomes

4.4 Gameplay and Betting Data

We maintain records of your activity on the Platform, including:

• Games accessed, bets placed, and results recorded
• Session duration, login and logout timestamps
• Bonus claims and wagering progress
• Sports betting markets accessed (e.g., Liga Super Malaysia, English Premier League, UFC, esports)

4.5 Technical and Device Data

When you access the Platform, our systems automatically collect:

• IP address and approximate geolocation data
• Device type, operating system, and browser version
• Cookie identifiers and session tokens
• Referring URL and pages viewed within the Platform

4.6 Customer Support Communications

When you contact KStar99 through live chat or email, we retain records of the correspondence, including the content of messages, timestamps, and any attachments shared during the interaction, for quality assurance and dispute resolution purposes.

5. Legal Basis for Processing

KStar99 processes your Personal Data on the following legal bases:

6. How We Use Your Data

KStar99 uses the Personal Data we collect for the following purposes:

• Account operation: To create, maintain, and manage your registered Account on the Platform.
• Identity verification: To conduct KYC checks and confirm that you meet the eligibility criteria for using the Platform, including the minimum age requirement of 21 years.
• Transaction processing: To process deposits and withdrawals in MYR via your chosen payment method, including DuitNow, FPX, and e-wallets, and to maintain financial records of all transactions.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account creation, and other breaches of our Terms and Conditions.
• Responsible gambling: To monitor gameplay patterns and identify indicators of problem gambling behaviour, enabling us to provide appropriate tools and interventions in accordance with our Responsible Gambling Policy.
• Customer support: To respond to your enquiries, resolve disputes, process complaints, and provide assistance relating to your Account or transactions.
• Platform improvement: To analyse user behaviour and platform performance data for the purpose of improving the user experience, fixing technical issues, and developing new features.
• Marketing communications: Where you have provided consent, to send promotional information about bonuses, new games, and special offers. You may withdraw consent for marketing communications at any time by contacting our support team.
• Legal and regulatory compliance: To fulfil our obligations under applicable law, respond to regulatory requests, and cooperate with law enforcement authorities where required.

7. Data Sharing & Disclosure

KStar99 does not sell, rent, or trade your Personal Data to third-party marketers or unrelated businesses. We may share your data only in the following circumstances:

7.1 Service Providers and Data Processors

We engage trusted third-party service providers who process data on our behalf and under our instruction, including payment gateway operators (for DuitNow, FPX, e-wallet, and cryptocurrency processing), KYC verification platforms, game content providers, anti-fraud and risk management systems, and cloud infrastructure providers. All such processors are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

7.2 Legal and Regulatory Obligations

KStar99 may disclose Personal Data to regulatory bodies, law enforcement agencies, or other competent authorities where required by law or where there is a reasonable belief that disclosure is necessary to: (a) comply with a legal obligation; (b) protect the rights, property, or safety of KStar99, its users, or the public; or (c) detect, prevent, or address fraud, security issues, or technical problems.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of KStar99's business, your Personal Data may be transferred to the relevant successor entity as part of that transaction. You will be notified of any such transfer by means of a notice posted on the Platform.

8. Cookies & Tracking Technologies

The KStar99 Platform uses cookies and similar tracking technologies to support core platform functionality, improve your user experience, and gather aggregate analytics data. The categories of cookies we use are as follows:

• Essential Cookies: Required for the Platform to function correctly. These include session authentication tokens and security cookies. These cannot be disabled without preventing your use of the Platform.
• Functional Cookies: Remember your preferences such as language settings, currency display (MYR), and session duration preferences.
• Analytics Cookies: Collect anonymised data about how users interact with the Platform (pages visited, session length, click paths) to help us improve performance and usability.
• Security Cookies: Support fraud detection and account security features by identifying unusual patterns in access behaviour.

By using the KStar99 Platform, you consent to the use of cookies as described above. Most web browsers allow you to control cookies through browser settings. However, disabling essential cookies may impair your ability to use the Platform.

9. Data Retention

KStar99 retains your Personal Data for as long as necessary to fulfil the purposes described in this Policy, and for as long as required by applicable law or regulatory obligation. The following general retention periods apply:

Following the expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised in accordance with our internal data destruction procedures.

10. Data Security

KStar99 implements a range of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive account credentials and KYC documents
• Role-based access controls limiting staff access to Personal Data on a need-to-know basis
• Real-time monitoring and alerting systems for suspicious access patterns
• Regular internal security audits and vulnerability assessments
• Data breach response procedures including mandatory notification timelines

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, KStar99 will notify affected users as promptly as practicable in accordance with applicable law.

11. Your Rights

Subject to applicable data protection law, you have the following rights in relation to the Personal Data KStar99 holds about you. To exercise any of the rights below, please contact our support team using the details in Section 15.

• Right of Access: You may request a copy of the Personal Data KStar99 holds about you, together with information about how it is being processed.
• Right to Rectification: You may request that inaccurate or incomplete Personal Data be corrected or updated without undue delay.
• Right to Erasure ("Right to Be Forgotten"): In certain circumstances, you may request deletion of your Personal Data. Note that KStar99 may be legally required to retain certain data (e.g., KYC and transaction records) beyond the point of account closure.
• Right to Restriction of Processing: You may request that we restrict processing of your data in specific circumstances, such as where you contest the accuracy of the data or object to processing based on legitimate interest.
• Right to Data Portability: Where processing is based on consent or contract and is carried out by automated means, you may request a machine-readable copy of your Personal Data for transfer to another service.
• Right to Object: You may object to processing of your Personal Data where it is based on legitimate interest, including objecting to use of your data for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

12. Third-Party Services

The KStar99 Platform integrates services provided by third parties, including payment processors, game content providers, and security services. These third parties may independently collect certain data in connection with their service delivery. KStar99 is not responsible for the privacy practices of third-party service providers and encourages users to review the privacy policies of those parties.

All third-party processors engaged by KStar99 are required to process Personal Data in accordance with our instructions and to implement appropriate security measures. We do not knowingly permit third parties to use your data for their own marketing or commercial purposes.

13. Children & Minors

The KStar99 Platform is strictly prohibited for persons under the age of 21 years. We do not knowingly collect Personal Data from individuals under this age threshold. If we become aware that Personal Data has been collected from a minor, we will take immediate steps to delete that data and close the associated account.

Parents or guardians who believe that a minor has accessed the Platform or provided Personal Data to KStar99 are encouraged to contact our support team immediately so that the matter can be investigated and resolved without delay.

14. Policy Amendments

KStar99 reserves the right to amend this Privacy Policy at any time. Where changes are material — meaning they significantly affect how we process your data or the rights available to you — we will provide reasonable advance notice by posting an updated version of this Policy on this page and updating the "Last Updated" date shown at the top of the document.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the changes, you should cease using the Platform and may request account closure in accordance with our Terms and Conditions.

15. Contact Us

For any questions, requests, or concerns relating to this Privacy Policy or the processing of your Personal Data, please contact the KStar99 Data Team through the following channels. Please note that all contact details are displayed as plain text only — no clickable links are used.

• Live Chat: Available 24 hours a day, 7 days a week via the chat widget accessible on any page of the KStar99 website. Average first response under 2 minutes.
• Email: [email protected] — please include "Privacy Request" in your subject line for faster routing. Responses within 4 hours during standard operating hours.

When submitting a data access or erasure request, please provide sufficient information to verify your identity, including your registered email address and account username. We may request additional verification to protect your data from unauthorised disclosure.